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Customer Service

For Questions or Comments Email Us


For Phone Orders Or To Speak With A Skin Coach Call Us

toll free at 1-866-325-SKIN (7546) option 4 international at 1-760-268-0047 option 4

Skin Authority is the definitive source for its innovative products, one-on-one coaching, and engaging consumer education, empowering individuals to make healthy lifestyle choices every day and achieve a lifetime of healthy, radiant skin. Skin Authority coaches can answer questions about products from Skin Authority, our high performance choice, or about other leading brands. Skin Authority professionals will provide general skin care guidance and support. The information is general and cosmetic in nature. It is not intended to be used in place of a visit, consultation, or advice from a medical professional for any medical issues including health and medications.

For Appointment Scheduling In A Skin Authority Center For Excellence Call Us

toll free at 1-866-325-SKIN (7546) option 4

Appointments must be cancelled or rescheduled no later than 48 hours prior to the originally scheduled date and time to avoid an automatice Missed Appointment Fee charged to your account.

Online & Phone Order Fulfillment

We will make every effort to fulfill an order within 24 hours of orders placed by phone or through our website. However, orders may stay active, pending fulfillment for several days after placing your order. Shipping transit time estimates for ground, overnight, 2-day, and 3-day options are computed from the time your order leaves our fulfillment center. For more information regarding estimated shipping of a particular order, contact Customer Care directly.

Free UPS Ground Shipping Offer

Skin Authority offers FREE UPS Ground shipping on orders over $100 within the continental United States. To redeem, choose UPS Ground as your shipping method and enter FREESHIPPING in the Coupon Code field at Check-Out.

TERMS OF OFFER. This is a limited offer and subject to change without notice. This offer cannot be combined with any other offers, special discounts, special pricing, promotions, or Plan benefits. Usual shipping charges apply if another class of service is selected or shipping is outside the continental United States. Skin Authority cannot ship to a P.O. Box. From time-to-time certain products, kits, or bundles may not qualify for this offer. Enter the redemption code in the Coupon Code field and not the Gift Certificate field at Check-Out.

Product Returns

Products considered for return must have been originally purchased directly from Skin Authority. Products purchased at Authorized Reseller locations must be returned directly to Reseller.

Product returns may be considered for the following reasons:

  1. Manufacturing defect within 15 days of product purchase or
  2. Unopened or unused product within 15 days of product purchase.
  • Products purchased at Authorized Reseller locations must be returned directly to Reseller.
  • In the case of product performance concerns, a Skin Authority Customer Care Specialist is available at 1-866-325-SKIN to review your unique needs and review proper usage instructions or regimen suggestions to reach your skin care goals.
  • Shipping and handling charges are non-refundable.
  • Returns may be subject to a restocking charge.

To make an exchange please call our Customer Care at 1-866-325-SKIN option 4 prior to sending back your product(s). For all returns, a Return Authorization Number (RA#) will be given to you. THIS NUMBER MUST BE ON THE OUTSIDE OF THE BOX FOR A RETURN TO BE PROCESSED. Customer pays for return shipping when return is for convenience.

Please send all returns to: Skin Authority 5900 Sea Lion Place Suite 100 Carlsbad, CA 92010

Refunds or exchanges will be made after receipt of return.