Privacy & Cookies
Privacy & Cookies

Skin Authority is committed to protecting the information provided to us when using the Skin Authority website, when you receive support by phone, or when you visit a Skin Authority office or Center for Excellence.

This Privacy Policy Statement describes how we treat all user data collected, both anonymous data and personally-identifying data.

Except as described in this Privacy Statement, we will not share your personal data with any third party unless we first notify you and offer you an appropriate choice to consent to such further use, for example, through an opt-out or opt-in request.

You can update your personal data, let us know that you do not wish to receive our newsletter, or do not wish to receive any e-mailed action alerts by updating your online account information directly; by calling us at 1-866-325-SKIN option 4; by postal mail sent to Skin Authority Webmaster, 1817 Aston Avenue, #105, Carlsbad, CA 92008; or by email at

User Data We Collect

We collect two types of user data: (1) anonymous data that is automatically collected from all visitors to the Skin Authority website; and (2) personally-identifiable data that you voluntarily submit to us (described below under "Personal Data").

Anonymous Data.

We automatically collect Internet Protocol addresses and domain names through our server and through cookies. (See the section on Online Cookies below for more information.) We also track the number and frequency of hits per page on an aggregate basis.

Personal Data.

We may collect Personal Data that you voluntarily provide, such as your name and postal address, phone number, e-mail address, and similar information, when you participate in certain activities on the Skin Authority website, or when you visit a Skin Authority Center for Excellence or office, or when you receive support by phone, including (but not limited to) when you:

  • Register online or by phone at Skin Authority;
  • Join or renew your membership with a Skin Authority membership plan that may be offered from time to time;
  • Participate in any activity that requires your Personal Data.

Online Cookies

We collect some data through the use of cookies when you visit the Skin Authority website. Cookies are alphanumeric identifiers that are transferred either to your computer's hard drive ("Long-term Cookies") or temporarily to your computer's Random Access Memory ("Session Cookies").

We use Long-term Cookies only when you select a "remember" option in your browser, for example the "remember my login" option offered when you log on. If you select these options, a Long-term Cookie will be stored on your computer's hard drive solely for the purpose of automatically filling in the remembered information, for example, automatically filling in your password when you log in to the Skin Authority website or your postal address when you make a purchase. These "remember" options are offered only for your convenience.

We use Session Cookies whenever you visit the Skin Authority website to run the site's interactive applications, such as the Shopping Cart.

How We Use The Data We Collect

We use anonymous data to identify the source of user traffic (for example, but we are not able to use this data to identify individual users, unless you are registered at our site. We use anonymous data on which sections of the Skin Authority site are most visited, so that we can evaluate the popularity of our different Web pages and continue to improve the Skin Authority website.

We use your Personal Data for various purposes:

  • To fulfill the request for which you specifically provided the data;
  • To send you our e-mail newsletter, Skin Health Today, or action alerts, if you have not opted out of receiving that information;
  • To personalize the content that you see based on the activities and products that you have selected on the Skin Authority website;
  • To allow you to set and change user preferences;
  • To offer you other support , including individual product and treatment history, case history, and product purchase management;
  • To confirm your purchases at Skin Authority.


We do not knowingly collect information from children under the age of 13.


The Personal Data we collect about you is stored on a secure, password protected server. We use industry-standard encryption technologies with respect to the receipt and transfer of Personal Data you submit to us on the Skin Authority website and only authorized personnel have access to your information. Nevertheless, despite our best efforts, no transmission over the Internet can be guaranteed to be 100% secure.