Returns & Refunds
Products considered for return must have been originally purchased directly from Skin Authority. Products purchased at Authorized Reseller locations must be returned directly to Reseller.
To request a refund or exchange please call our Customer Care at 1-866-325-7546 option 4 prior to sending back your product(s). For all returns, a Return Authorization Number (RA#) will be given to you. THIS NUMBER MUST BE ON THE OUTSIDE OF THE BOX FOR A RETURN TO BE PROCESSED. Customer pays for return shipping when return is for convenience.
Please send all returns to: Skin Authority 3186 Lionshead Avenue, Suite 150, Carlsbad, CA 92010
Refunds or exchanges will be made after receipt of return.
Product Return Requirements
Product returns may be considered for the following reasons:
Manufacturing defect within 15 days of product purchase
Unopened or unused product within 15 days of product purchase.
In the case of product performance concerns, a Skin Authority Customer Care Specialist is available at 1-866-325-7546 to review your unique needs and review proper usage instructions or regimen suggestions to reach your skin care goals.
Shipping and handling charges are non-refundable. Returns may be subject to a restocking charge.