Privacy Policy

Privacy Policy & Your Privacy Choices

Skin Authority is committed to protecting the information provided to us when using the Skin Authority website, when you receive support by phone, or when you visit a Skin Authority office or Center for Excellence.

This Privacy Policy Statement describes how we treat all user data collected, both anonymous data and personally-identifying data.

Except as described in this Privacy Statement, we will not share your personal data with any third party unless we first notify you and offer you an appropriate choice to consent to such further use, for example, through an opt-out or opt-in request.

You can update your personal data, let us know that you do not wish to receive our newsletter, or do not wish to receive any e-mailed action alerts by updating your online account information directly, filling this form ; by calling us at 1-866-325-SKIN option 4; by postal mail sent to Skin Authority Webmaster, 3186 Lionshead Avenue, Ste 150, Carlsbad, CA 92010; or by email at info@skinauthority.com.

User Data We Collect

We collect two types of user data: (1) anonymous data that is automatically collected from all visitors to the Skin Authority website; and (2) personally-identifiable data that you voluntarily submit to us (described below under "Personal Data").

Anonymous Data.

We automatically collect Internet Protocol addresses and domain names through our server and through cookies. (See the section on Online Cookies below for more information.) We also track the number and frequency of hits per page on an aggregate basis.

Personal Data.

We may collect Personal Data that you voluntarily provide, such as your name and postal address, phone number, e-mail address, and similar information, when you participate in certain activities on the Skin Authority website, or when you visit a Skin Authority Center for Excellence or office, or when you receive support by phone, including (but not limited to) when you:

Register online or by phone at Skin Authority;
Join or renew your membership with a Skin Authority membership plan that may be offered from time to time;
Participate in any activity that requires your Personal Data.

Online Cookies

We collect some data through the use of cookies when you visit the Skin Authority website. Cookies are alphanumeric identifiers that are transferred either to your computer's hard drive ("Long-term Cookies") or temporarily to your computer's Random Access Memory ("Session Cookies").

We use Long-term Cookies only when you select a "remember" option in your browser, for example the "remember my login" option offered when you log on. If you select these options, a Long-term Cookie will be stored on your computer's hard drive solely for the purpose of automatically filling in the remembered information, for example, automatically filling in your password when you log in to the Skin Authority website or your postal address when you make a purchase. These "remember" options are offered only for your convenience.

We use Session Cookies whenever you visit the Skin Authority website to run the site's interactive applications, such as the Shopping Cart.

How We Use The Data We Collect

We use anonymous data to identify the source of user traffic (for example aol.com), but we are not able to use this data to identify individual users, unless you are registered at our site. We use anonymous data on which sections of the Skin Authority site are most visited, so that we can evaluate the popularity of our different Web pages and continue to improve the Skin Authority website.

We use your Personal Data for various purposes:

To fulfill the request for which you specifically provided the data;
To send you our e-mail newsletter, Skin Health Today, or action alerts, if you have not opted out of receiving that information;
To personalize the content that you see based on the activities and products that you have selected on the Skin Authority website;
To allow you to set and change user preferences;
To offer you other support , including individual product and treatment history, case history, and product purchase management;
To confirm your purchases at Skin Authority.

Children

We do not knowingly collect information from children under the age of 13.

Security

The Personal Data we collect about you is stored on a secure, password protected server. We use industry-standard encryption technologies with respect to the receipt and transfer of Personal Data you submit to us on the Skin Authority website and only authorized personnel have access to your information. Nevertheless, despite our best efforts, no transmission over the Internet can be guaranteed to be 100% secure.

Do Not Sell or Share My Personal Information

If you are located in certain U.S. states (including California), you may have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising (also called "targeted advertising").

Explanation

In some forms of advertising, certain information may be disclosed to third parties (such as advertising partners) to help measure performance and deliver relevant ads. Under some state privacy laws, these disclosures may be considered a "sale" or "sharing."

How to opt out

Global Privacy Control (GPC): If your browser sends a Global Privacy Control (GPC) signal, we will treat it as an opt-out preference for this browser/device where supported.

Opt-out form: Submit the form below to record your opt-out preference for your customer account. We will apply your preference as soon as possible, though some systems may take time to fully update. Click here

US Privacy Requests

If you reside in the United States, you may have specific rights regarding your personal information, including the right to access, delete, correct, and opt out of certain data uses. Use the options below to exercise your rights.

Note: Rights and availability depend on your state of residence and applicable law.

Access or download my data (Right to Know)

You can request a copy of the personal information we have collected about you, including account details and order history. We may need to verify your identity before providing access.

Request Data Report here

Response time: We respond to verifiable requests within 45 days. We may extend this by an additional 45 days where permitted by law (we will notify you if an extension is needed).

Correct my information

If you believe the personal information we maintain about you is inaccurate, you can request a correction here.

Edit Personal Info here

Delete my data

You can request the deletion of your personal information, subject to certain legal exceptions (for example, where retention is required for tax, security, or legal obligations).

Request Deletion here

Do Not Sell or Share

You can opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising (or "targeted advertising").

This opt-out is designed to be easy to use and does not require you to create an account.

Click here

Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.

Update Privacy Settings here

Authorized agents

You can authorize an agent to submit requests on your behalf. To do so, we may require signed permission from you and may ask you to verify your identity directly with us to confirm the agent's authority.

To submit an authorized agent request, please contact:

myskincoach@skinauthority.com

Right to appeal

If we deny your request, you may have the right to appeal our decision (depending on your state). To submit an appeal, please contact us with the subject line "Privacy Appeal."

Appeal contact: myskincoach@skinauthority.com

Contact information

For questions about your privacy rights, please contact:

Email: myskincoach@skinauthority.com

Address: 3186 Lionshead Avenue, Suite 150, 92010 Carlsbad California, United States

Or fill in this form.