Privacy Rights (Australia & New Zealand)
If you are located in Australia or New Zealand, you may have rights regarding your personal information under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020. Please use the options below to exercise your rights.
Access or download my data
You can request access to the personal information we hold about you, including account details and order history. Where reasonable and practicable, we will provide access in the format you request.
Response time:
New Zealand: We will respond as soon as reasonably practicable and generally within 20 working days (unless extended as permitted by law).
Australia: We will respond within a reasonable period.
Correct my information
If you believe the personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you can request a correction.
Delete my data / Close my account
You may request deletion of your account and personal information. We will process this request where possible, subject to legal and operational requirements.
Important: We may retain certain information where required by law (for example, tax or transaction records) or for fraud prevention. In Australia, we are also required to take reasonable steps to destroy or de-identify personal information once it is no longer needed, subject to exceptions.
Your privacy choices
Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.
Direct marketing & preferences
You can request that we stop using your personal information for direct marketing. You can unsubscribe at any time using the "Unsubscribe" link in our emails. You can also contact us at myskincoach@skinauthority.com to opt out.
Contact information
For questions about your privacy rights or to lodge a complaint, please contact:
Email: myskincoach@skinauthority.com
Address: 3186 Lionshead Avenue, Suite 150, 92010 Carlsbad California, United States
Complaints
If you believe your privacy rights have been violated, you can lodge a complaint with your national authority:
Australia: Office of the Australian Information Commissioner (OAIC)
New Zealand: Office of the Privacy Commissioner (OPC)